Definitions
In these conditions, the “Company” shall mean Sterinox Limited. The “Purchaser” shall mean the person, firm, or company to whom any quotation is addressed or with whom any contract is made. The “Goods” shall mean the goods and/or services agreed to be sold by the Company to the Purchaser.
Quotation and Acceptance
(a) All quotations are given, and all orders are accepted on these terms, which shall apply to the exclusion of any other terms stipulated or referred to by the Purchaser in any document, negotiation, or course of dealing.
(b) No modification or amendment of these terms shall be effective unless made in writing and signed by a director of the Company.
Description of and Statements as to Goods
(a) Unless explicitly stated, descriptions, specifications, drawings, and particulars of weights and dimensions provided by the Company are approximate and not guaranteed unless incorporated into the contract in writing.
(b) These terms constitute the entire agreement, superseding any prior statements, recommendations, or advice unless confirmed in writing by a director of the Company.
Prices
(a) Prices quoted are valid at the date of quotation. The Company reserves the right to adjust prices at the time of order acceptance due to changes in costs, duties, taxes, or customer-requested modifications.
(b) Extra costs incurred due to transport or Purchaser delays will be charged to the Purchaser.
Returns and Cancellations
(a) The Company accepts returns for defective products.
(b) Products must be returned in new, unused condition within 14 days of delivery (with the protective plastic coating not removed for Stainless Steel).
(c) Returns may be processed via mail-in or drop-in at a Company-approved location.
(d) Return shipping costs and labels are the responsibility of the Purchaser.
(e) Refunds will be processed within 10 days of receiving the returned product.
(f) Exchanges are not accepted.
(g) A restocking fee of 25% of the product price applies to all non-defective product returns (minus outwards carriage costs).
(h) Non-standard or custom-made products are non-returnable once manufacturing has commenced.
(i) Delivered goods are not returnable without prior Company approval.
(j) All returns must be sent in the original packaging where possible and securely packaged to ensure the Goods are not damaged in transit. The Company accepts no liability for any Goods returned damaged due to inadequate packaging.
Delivery
(a) Delivery dates and times are estimates only unless expressly agreed otherwise in writing. Time for delivery shall not be of the essence.
(b) The Company shall not be liable for any loss, damage, or delay arising from late delivery where such delay is due to circumstances beyond its reasonable control.
(c) Delays caused by the Purchaser may result in storage, insurance, and related charges being payable by the Purchaser.
(d) The Company may make delivery by instalments and each instalment shall be treated as a separate contract.
(e) The Purchaser shall inspect the Goods promptly on delivery and notify the Company of any visible shortage, damage, or discrepancy in accordance with these terms.
(f) Delivered goods are not returnable without prior Company approval.
Payment
(a) For account customers, payment is due within 30 days from the invoice date; all other orders, including website purchases, are pro forma requiring immediate payment.
(b) Late payments incur interest at 3% above the Revolut Business base rate.
(c) Non-payment may result in contract termination and goods retrieval.
(d) Default on one invoice makes all outstanding invoices immediately payable.
(e) Delays caused by the Purchaser may result in storage and insurance charges.
(f) No deductions or set-offs are allowed without the Company’s written consent.
(g) The Company reserves the right to allocate payments to outstanding invoices at its discretion.
Guarantee
(a) Defects must be reported in writing within 10 days of delivery.
(b) Defective products may be returned within 10 days of delivery for inspection.
(c) The Company will inspect the goods before confirming any remedy.
(d) The guarantee excludes defects caused by misuse, neglect, incorrect installation, lack of maintenance, exposure to corrosive substances, or failure to follow the Care & Maintenance Guide.
(e) Liability under this guarantee is limited, at the Company’s discretion, to repair, replacement, or other appropriate remedial action.
(f) No remedial work may be carried out or arranged without the Company’s prior written approval.
(g) No specific guarantee period is provided beyond the condition that goods are free from defects at delivery, save for the separate 12-month warranty set out below.
(h) For non-Company-manufactured goods, liability is limited to the manufacturer’s guarantee.
(i) Guarantee claims are void if the Purchaser breaches the contract.
Warranty
(a) The Company provides a 12-month limited warranty from the date of purchase against proven manufacturing defects.
(b) All warranty claims are subject to inspection and will be assessed on a case-by-case basis.
(c) This warranty is limited to defects in materials or workmanship and covers issues such as leaks, tap faults, and waste faults.
(d) Where a valid defect is confirmed, the Company’s liability is limited to repair, replacement, or other appropriate remedial action at its discretion.
(e) This warranty does not cover issues arising from improper installation, misuse, lack of maintenance, accidental or external damage, or environmental factors.
(f) Stainless steel products are corrosion-resistant and should not rust under normal conditions of use. Any rusting or staining is usually caused by external contaminants, including but not limited to brick dust, chemical exposure, or incorrect cleaning methods, and is excluded from warranty coverage.
(g) Customers must follow the Care & Maintenance Guide available at Care & Maintenance Guide. Failure to follow these guidelines may invalidate a warranty claim.
(h) In all cases, the Company reserves the right to determine the cause of any issue and the appropriate resolution. Nothing in this warranty affects the Purchaser’s statutory rights.
Installation
(a) Inspection Requirements: Goods must be inspected for damage or shortage immediately upon arrival or collection. Any discrepancy in quantity or quality must be notified to Sterinox Ltd within 3 days of receipt.
(b) Installation Requirements: Products must be tested prior to full installation and fitted by a fully qualified plumber. Sterinox will not be held liable for any costs resulting from incorrect fitting.
(c) Extended Notification Period: The Company shall not be liable for any defects in quality or condition of products that would be apparent on reasonable examination, or for goods not conforming to contract, unless the buyer provides written notice specifying the complaint within 10 days of receipt. The Company must be given reasonable opportunity to inspect the goods before they have been used, worked, or sold.
(d) Liability Exclusions: The guarantee does not cover defects arising from misuse, neglect, incorrect installation, exposure to corrosive substances, or failure to follow maintenance guidelines as detailed in our Care & Maintenance Guide.
(e) Scope of Liability: Liability for products is limited to repair or replacement of defective products only. Installation costs, removal costs, and associated labour expenses are excluded from warranty coverage or liability. The Purchaser is advised to receive the item prior to booking an installer.
Property and Risk
(a) Risk transfers to the Purchaser upon delivery, but the Company retains title until full payment is received.
(b) Until full payment is made, goods must be stored separately, marked as Company property, and held free from liens.
(c) If sold before full payment, proceeds must be held in trust for the Company.
(d) The Company may enter the Purchaser’s premises to reclaim unpaid goods.
Indemnity
(a) The Purchaser indemnifies the Company against claims relating to intellectual property infringement caused by specifications provided by the Purchaser.
(b) The Company is not responsible for infringement caused by the Purchaser’s use or sale of the goods.
Termination
The Company may cancel an order if the Purchaser:
(a) Breaches contract terms.
(b) Faces distress, insolvency, or legal proceedings.
(c) Ceases business operations.
(d) Has a payment dishonoured.
Assignment
The Purchaser may not transfer the contract without the Company’s prior written consent. The Company reserves the right to subcontract contract performance.
Force Majeure
The Company is not liable for failure to deliver due to war, strikes, fires, weather, government actions, supplier delays, or other circumstances beyond its control. The Company may cancel or extend delivery times accordingly.
Proper Law
These terms are governed by English law, and disputes shall be resolved in the English Courts. Product information in Company materials is subject to change without notice due to ongoing product development.
Data Protection and Privacy
(a) Personal Data: In the course of providing goods and services to the Purchaser, the Company may collect personal data, such as the Purchaser’s name, address, email, and payment details. This data will be processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
(b) Use of Personal Data: The Company will use personal data to process orders, communicate with the Purchaser, and comply with legal obligations. The Company may also use the data to send marketing communications, provided the Purchaser has given consent.
(c) Data Retention: Personal data will be retained only for as long as necessary for the purposes for which it was collected, or as required by law. Purchasers have the right to request access to their personal data, rectify any inaccuracies, or request deletion of their data in accordance with applicable laws.
Cookie Policy
(a) What are Cookies? Cookies are small text files placed on your device when you visit our website. They help us improve the functionality of the website, enhance user experience, and provide useful insights into website traffic and usage patterns.
(b) How We Use Cookies: We use cookies to improve website performance, remember your preferences, and provide you with tailored content and advertisements. Cookies are also used to analyze user interactions with our website to improve our offerings.
(c) Consent and Management of Cookies: By using our website, you consent to our use of cookies. However, you can manage and control cookies through your browser settings. Most browsers allow you to block cookies or alert you when cookies are being set. Please note that some functionality of the website may be limited if you disable certain cookies.
(d) Types of Cookies We Use: Essential Cookies are required for the website to work and cannot be disabled. Performance Cookies help us track and analyze website performance. Functional Cookies enhance the user experience by remembering user preferences. Targeting/Advertising Cookies are used to display personalized advertisements based on user activity.
Intellectual Property Rights
(a) Ownership of Intellectual Property: All intellectual property rights, including but not limited to trademarks, patents, designs, and copyright, in relation to the Goods supplied, and the Company’s website, remain the exclusive property of the Company or its licensors.
(b) Use of Goods and Materials: The Purchaser shall not use the Company’s trademarks, patents, or any other intellectual property rights without the prior written consent of the Company.
(c) No License: Nothing in these Terms shall be construed as granting the Purchaser any license or right to use the Company’s intellectual property, except as necessary to use the Goods as per the terms of the contract.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, the remainder of the provisions shall remain in full force and effect.
Entire Agreement
These Terms and Conditions, together with any relevant order or quotation documents, constitute the entire agreement between the Company and the Purchaser. Any prior agreements, representations, or understandings are superseded by these terms.
Changes to Terms and Conditions
(a) The Company reserves the right to update, modify, or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Company’s website or notification to the Purchaser.
(b) It is the Purchaser’s responsibility to regularly review these terms. Continued use of the Goods or services following any changes will constitute acceptance of those changes.
Governing Law and Jurisdiction
These terms are governed by English law and the parties submit to the exclusive jurisdiction of the English Courts.