Definitions

In these conditions, the “Company” shall mean Sterinox Limited. The “Purchaser” shall mean the person, firm, or company to whom any quotation is addressed or with whom any contract is made. The “Goods” shall mean the goods and/or services agreed to be sold by the Company to the Purchaser.

Quotation and Acceptance

(a) All quotations are given, and all orders are accepted on these terms, which shall apply to the exclusion of any other terms stipulated or referred to by the Purchaser in any document, negotiation, or course of dealing.
(b) No modification or amendment of these terms shall be effective unless made in writing and signed by a director of the Company.

Description of and Statements as to Goods

(a) Unless explicitly stated, descriptions, specifications, drawings, and particulars of weights and dimensions provided by the Company are approximate and not guaranteed unless incorporated into the contract in writing.
(b) These terms constitute the entire agreement, superseding any prior statements, recommendations, or advice unless confirmed in writing by a director of the Company.

Prices

(a) Prices quoted are valid at the date of quotation. The Company reserves the right to adjust prices at the time of order acceptance due to changes in costs, duties, taxes, or customer-requested modifications.
(b) Extra costs incurred due to transport or Purchaser delays will be charged to the Purchaser.

Returns and Cancellations

(a) The Company accepts returns for both defective and non-defective products.
(b) Products must be returned in new, unused condition within 10 days of delivery.
(c) Returns may be processed via mail-in or drop-in at a Company-approved location.
(d) Return shipping costs and labels are the responsibility of the Purchaser.
(e) A restocking fee of 25% of the product price applies to all non-defective product returns.
(f) Refunds will be processed within 10 days of receiving the returned product.
(g) Exchanges are not accepted.
(h) Non-standard or custom-made products are non-returnable once manufacturing has commenced.
(i) Delivered goods are not returnable without prior Company approval.

Delivery

(a) Delivery times are estimates, and the Company is not liable for delays.
(b) Delivery occurs upon physical delivery to the Purchaser, their carrier, or their place of business.
(c) Claims for non-delivery or damages must be made in writing within specified timeframes.
(d) The Company may deliver in instalments, with these terms applying to each.

Payment

(a) For account customers, payment is due within 30 days from the invoice date; all other orders, including website purchases, are pro forma requiring immediate payment.
(b) Late payments incur interest at 3% above the Revolut Business base rate.
(c) Non-payment may result in contract termination and goods retrieval.
(d) Default on one invoice makes all outstanding invoices immediately payable.
(e) Delays caused by the Purchaser may result in storage and insurance charges.
(f) No deductions or set-offs are allowed without the Company’s written consent.
(g) The Company reserves the right to allocate payments to outstanding invoices at its discretion.

Guarantee

(a) Defects must be reported in writing within 10 days of delivery.
(b) Defective products may be returned within 10 days of delivery for inspection.
(c) The Company will examine goods before issuing a replacement or repair.
(d) The guarantee excludes defects arising from misuse, neglect, incorrect installation, or exposure to corrosive substances.
(e) Liability is limited to repair or replacement and excludes installation or removal costs.
(f) No remedial work will be accepted without prior Company approval.
(g) No specific guarantee period is provided beyond freedom from defects at delivery.
(h) For non-Company-manufactured goods, liability is limited to the manufacturer’s guarantee.
(i) Guarantee claims are void if the Purchaser breaches the contract.

Property and Risk

(a) Risk transfers to the Purchaser upon delivery, but the Company retains title until full payment is received.
(b) Until full payment is made, goods must be stored separately, marked as Company property, and held free from liens.
(c) If sold before full payment, proceeds must be held in trust for the Company.
(d) The Company may enter the Purchaser’s premises to reclaim unpaid goods.

Indemnity

(a) The Purchaser indemnifies the Company against claims relating to intellectual property infringement caused by specifications provided by the Purchaser.
(b) The Company is not responsible for infringement caused by the Purchaser’s use or sale of the goods.

Termination

The Company may cancel an order if the Purchaser:
(a) Breaches contract terms.
(b) Faces distress, insolvency, or legal proceedings.
(c) Ceases business operations.
(d) Has a payment dishonoured.

Assignment

The Purchaser may not transfer the contract without the Company’s prior written consent. The Company reserves the right to subcontract contract performance.

Force Majeure

The Company is not liable for failure to deliver due to war, strikes, fires, weather, government actions, supplier delays, or other circumstances beyond its control. The Company may cancel or extend delivery times accordingly.

Proper Law

These terms are governed by English law, and disputes shall be resolved in the English Courts. Product information in Company materials is subject to change without notice due to ongoing product development.

Data Protection and Privacy

(a) Personal Data: In the course of providing goods and services to the Purchaser, the Company may collect personal data, such as the Purchaser’s name, address, email, and payment details. This data will be processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
(b) Use of Personal Data: The Company will use personal data to process orders, communicate with the Purchaser, and comply with legal obligations. The Company may also use the data to send marketing communications, provided the Purchaser has given consent.
(c) Data Retention: Personal data will be retained only for as long as necessary for the purposes for which it was collected, or as required by law. Purchasers have the right to request access to their personal data, rectify any inaccuracies, or request deletion of their data in accordance with applicable laws.
(d) Cookies: For information on how the Company uses cookies, please refer to our Cookie Policy, which outlines how cookies are used on our website to enhance user experience and track usage.

Cookie Policy

(a) What are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us improve the functionality of the website, enhance user experience, and provide useful insights into website traffic and usage patterns.

(b) How We Use Cookies
We use cookies to improve website performance, remember your preferences, and provide you with tailored content and advertisements. Cookies are also used to analyze user interactions with our website to improve our offerings.

(c) Consent and Management of Cookies
By using our website, you consent to our use of cookies. However, you can manage and control cookies through your browser settings. Most browsers allow you to block cookies or alert you when cookies are being set. Please note that some functionality of the website may be limited if you disable certain cookies.

(d) Types of Cookies We Use

  • Essential Cookies: These are required for the website to work and cannot be disabled.
  • Performance Cookies: These cookies help us track and analyze website performance.
  • Functional Cookies: These cookies enhance the user experience by remembering user preferences.
  • Targeting/Advertising Cookies: These cookies are used to display personalized advertisements based on user activity.

Intellectual Property Rights

(a) Ownership of Intellectual Property: All intellectual property rights, including but not limited to trademarks, patents, designs, and copyright, in relation to the Goods supplied, and the Company’s website, remain the exclusive property of the Company or its licensors.
(b) Use of Goods and Materials: The Purchaser shall not use the Company’s trademarks, patents, or any other intellectual property rights without the prior written consent of the Company.
(c) No License: Nothing in these Terms shall be construed as granting the Purchaser any license or right to use the Company’s intellectual property, except as necessary to use the Goods as per the terms of the contract.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, the remainder of the provisions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with any relevant order or quotation documents, constitute the entire agreement between the Company and the Purchaser. Any prior agreements, representations, or understandings are superseded by these terms.

Changes to Terms and Conditions

(a) The Company reserves the right to update, modify, or change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Company’s website or notification to the Purchaser.
(b) It is the Purchaser’s responsibility to regularly review these terms. Continued use of the Goods or services following any changes will constitute acceptance of those changes.

Governing Law and Jurisdiction

These terms